Returns & Exchanges
We want you to love your NAQZIN pieces. If you're not completely satisfied, we're here to help with easy returns and exchanges.
Return Policy
30-Day Window
Return or exchange within 30 days of delivery for a full refund or store credit
Original Condition
Items must be unworn, unwashed, and in original packaging with all tags attached
Free Returns
Free return shipping for US customers on orders over $200
How to Return
Initiate Return
Log into your account and select the item you want to return
Print Label
Download and print your prepaid return shipping label
Package Item
Securely package your item with all original tags and packaging
Ship & Track
Drop off your package and track the return process
What We Accept
- Items in original, unworn condition
- All original tags and labels attached
- Original packaging and dust bags included
- No signs of wear, damage, or alteration
- Returned within 30 days of delivery
What We Don't Accept
- Worn, damaged, or altered items
- Items without original tags or packaging
- Items returned after 30 days
- Sale or clearance items (final sale)
- Items with signs of use or wear
Exchanges
Size Exchanges
Need a different size? We offer free size exchanges within 30 days. Simply select "Exchange" instead of "Return" when initiating your return.
We'll ship your new size as soon as we receive your return, ensuring minimal wait time.
Color Exchanges
Want to try a different color? Color exchanges are also available within the 30-day window, subject to availability.
If your preferred color is out of stock, we can process a refund or hold your exchange until it's available.
Refund Information
Processing Time
Refunds are processed within 3-5 business days of receiving your return
3-5 Business Days
Refund Method
Refunds are issued to the original payment method used for the purchase
Original Payment Method
Bank Processing
Credit card refunds may take 5-10 business days to appear on your statement
5-10 Business Days
International Returns
International customers are responsible for return shipping costs and any customs duties. We recommend using a tracked shipping service and keeping all documentation. International returns typically take 2-4 weeks to process.
Need Help with Returns?
Our customer service team is here to help with any questions about returns, exchanges, or refunds. We're committed to ensuring your complete satisfaction.